hzyg Privacy Policy

1 Introduction

hzyg ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on protecting the personal information of our users. This privacy policy explains what information we collect when you use hzyg's website (hzyg.cam), how we use it, and how we keep it secure.

By creating or using an account on this platform, you are considered to have agreed to the terms of this privacy policy. We ask that you read this policy carefully, and if you have any questions, please contact our support team.

2 Information We Collect

hzyg collects two types of information: information you provide directly and technical information collected automatically.

2.1 Personally Identifiable Information

When you register an account on hzyg or use the platform, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Financial transaction details (bKash, Nagad, or Rocket account number)
• Your answers to self-chosen security questions

2.2 Automatically Collected Information

While you use the platform, our servers automatically record the following technical information:

• Your device's IP address
• Browser type and version
• Operating system information
• Date and time of site access
• Pages visited and time spent
• Cookie and session data
• Referrer URL (where you came from before reaching this site)

3 Purpose of Data Use

hzyg uses collected information only for legitimate purposes. We use your information for the following reasons:

• Creating and managing accounts and verifying identity
• Processing financial transactions including deposits and withdrawals
• Improving your experience using the platform
• Sending information about promotional offers, bonuses, and campaigns (only with your consent)
• Preventing fraud, money laundering, and deceptive activities
• Meeting legal obligations
• Implementing responsible gaming policies and preventing access by minors
• Providing customer service and technical support
• Ensuring platform security and functionality

4 Cookie Policy

The hzyg website uses cookies. Cookies are small text files stored in your browser. They make your experience using the site more convenient and help us review the performance of our site.

4.1 Types of Cookies

We use three types of cookies:

• Essential cookies: These are necessary for the core functionality of the site and the site will not work properly without them.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to understand how the site is used, so we can improve the quality of our service.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

5 Data Sharing and Third Parties

hzyg never sells your personal information or transfers it to third parties for commercial purposes. However, in specific circumstances we may share information on a limited basis:

5.1 Authorized Third Parties

• Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions.
• Technology service providers: With trusted technology partners to operate the site and ensure security.
• Legal authorities: In compliance with applicable law in the case of a court order or government legal demand.

All these third parties operate under strict confidentiality agreements and may only use your information for specified purposes.

6 Data Security Measures

hzyg takes multiple technical and organizational measures to protect your information. We believe data protection is an ongoing process and we continuously work to improve it.

• All data communications are secured through SSL/TLS encryption
• Sensitive data is stored in the database encrypted with AES-256 encryption
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability testing
• Data protection training for staff
• Two-factor authentication (2FA) is available
• 24/7 monitoring to detect suspicious activity

While we are committed to ensuring maximum security, no method on the internet is 100% safe. We therefore also ask you to keep your account password private and avoid logging in on public networks.

7 Data Retention Period

How long we retain your personal information depends on the type of information and the relevant legal requirements:

• All account information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of five years even after account closure.
• Information relevant to fraud prevention and legal requirements may be retained for a longer period.
• Technical log files are generally deleted after 90 days.

8 Your Rights

As a user of the hzyg platform, you have the following rights:

8.1 Right to Access Information

If you want to know what information we hold about you, you can request this from our support team. We will respond to your request within a reasonable time.

8.2 Right to Correct Information

If any of the information we hold is incorrect, you can request that it be corrected. Some information can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, please note that information required to meet legal obligations may not be possible to delete immediately.

8.4 Right to Opt Out of Promotional Communications

You can opt out of receiving marketing emails and messages at any time. Do this via the "Unsubscribe" link in emails or through live chat.

9 Protection of Minors

hzyg is for users aged 21 and above only. We do not intentionally collect any information from minors. If we learn that a minor has created an account on our platform, we will close that account immediately and securely delete the associated information. Age verification is an important part of our identity verification process.

10 International Data Transfers

Our servers and technology infrastructure may be located in various countries. As a result, your information may sometimes be processed or stored outside Bangladesh. In such cases we ensure that international data transfers are completely secure and your privacy is protected. We have appropriate data protection agreements in place with all service providers.

11 Policy Changes

hzyg reserves the right to update this privacy policy at any time. If there are any significant changes, we will notify you by email or through a notice on the platform. The updated policy will take effect from the date it is published.

We advise you to visit this page regularly so you stay aware of the latest privacy policy. Continuing to use the platform after any changes will be taken as your acceptance of the new policy.

12 Applicable Law and Jurisdiction

This privacy policy will be governed by applicable law. Both parties will attempt to resolve any disputes relating to this policy through discussion. If a resolution cannot be reached through discussion, the matter will be settled within the applicable legal framework.